Review eats coaching time
Managers only have time to review a few calls, and that review comes out of their coaching time.
Back to mainCALL SCORING 01 02 03 
Score every call.Know what to fix.
Every call from your reps and your voice agents is checked against your rules. Calls come in from the phone system or CRM you already use. You see what went wrong, the exact quote, and what to coach first.
WHAT A SMALL SAMPLE MISSES
Most teams review a few calls. The rest go unchecked.
A few calls reviewed→Every call scored
What to coach
- Qualified
- Price objection
- Next step
“What would it cost for my roof?”
CRM notes miss the story
CRM notes look tidy. The calls show the missed questions, the weak follow-up, and no clear next step.
Busy activity, flat sales
Activity numbers look fine while sales stay flat. The reason is in the calls nobody checked.
WHAT CHANGESx100sales checks every call against your list. Did the rep qualify the lead? Handle the price objection? Set a next step? Each answer comes with the quote and the recording, so you know what to coach first.
WHERE IT RUNS
Your servers, or ours. Same results.
On your servers
Scoring runs on your servers. Recordings and your rules stay inside your company.
Recordings stay in your companyEncrypted in transit and at restSame rules on every callYou choose where the data is stored
Cloud, we host it
We host it. Nothing for your IT team to run, and it scales with your call volume.
We run itScales with your call volumeNo servers for you to run
Same results, either way
The same rules, scores, and quotes on your servers or ours.
Same rulesSame scoresSame quotes
YOUR REPS AND YOUR VOICE AGENTS
A clear score on every call.
You pick the checks from the rules you already coach to. Each answer links to the moment in the call where it happened, so you know exactly what to fix.
- Every call scored, from every rep and agent
- Reps and voice agents on the same rules
- Each answer backed by the exact quote
- Coaching starts from what was actually said
Quick test: we audit your calls and set up your first voice agent. Free, and you keep the audit.
PRACTICE FOR NEW HIRES
New hires practice before live calls.
A new rep runs practice calls and gets a score as soon as each one ends, on the same rules as your live calls. They see the exact moment that needs work and practice it again. They reach real customers already knowing what a good call sounds like.
- A score as soon as the practice call ends
- The exact moment that needs work
- Weak spots become the next practice round
- The same rules as live calls
THE WHOLE TEAM ON ONE SCREEN
See who needs coaching, and on what.
Reps and voice agents side by side, month over month. Spot who needs coaching and which calls lose deals. Click any score to open the call behind it.
- Every call scored, with a short note on what worked and what didn’t
- Reps and agents compared month over month
- One click from any score to the call
- Missed steps, escalations, and transfers in one ranked list
ASK IN PLAIN ENGLISH
Ask which calls lost deals this week.
Ask x100sales in plain English — e.g. “Which reps didn’t set a next step this week?” You get the calls, the quote that shows what went wrong, and who to coach.
- Which calls need attention, and why
- What stopped the sale, in the customer’s own words
- Which rep or voice agent to coach first
- The call attached to every answer
